At Ministry Barbers, we are committed to providing high-quality services and products. Our refund policy is designed in accordance with the Australian Consumer Law (ACL) to ensure your rights are protected.
Your Rights Under the Australian Consumer Law (ACL)
Under the ACL, you are entitled to a refund, repair, or replacement if a product or service:
Is faulty, damaged, or unsafe.
Does not match the description or purpose as advertised.
Fails to meet reasonable expectations for quality or performance.
Services
If you are not satisfied with the service provided, please inform us immediately, and we will work to resolve the issue. We do not provide refunds for change of mind, but we will rectify the service if there is a legitimate concern regarding quality or outcomes.
Products
We offer refunds, exchanges, or repairs for products in the following cases:
Major Problem: If the product is significantly faulty or unusable.
Minor Problem: If the issue can be repaired, we will first attempt to fix it.
To request a refund or exchange, the product must be:
Returned within 14 days of purchase.
In its original condition with proof of purchase (e.g., receipt or invoice).
Please note: Refunds are not provided for change of mind, unless required by law.
How to Request a Refund or Exchange
To initiate a refund or exchange, please contact us via:
Provide your receipt or proof of purchase and a detailed explanation of the issue.
Processing Refunds
Refunds will be processed via the original payment method. Please allow 5–10 business days for the transaction to appear in your account.
We value your satisfaction and appreciate your understanding of this policy, which ensures fairness and compliance with Australian laws. If you have any concerns, please don’t hesitate to reach out to our team.
